Northeast and COVID-19

May 21, 2020

At Northeast, we’re committed to a rental experience that is easy, convenient, fun, safe and hassle-free. That’s why we’ve put so much effort into creating online booking, virtual waivers and safety instructional videos to simplify the process.

With COVID-19’s arrival, our season was not for sure, but with the Governor Sununu’s recently announced guidelines Stay at Home 2.0, we are eligible to reopen on May 23rd!

A maximum of 10 people will be allowed in our office at 1 time. A mask is required to enter the office.

All our machines and helmets will be sanitized after every adventure rental for your safety.

The governors guidelines outline important steps businesses such as ourselves must take to ensure everyone’s safety, but luckily much of the process already eliminates the need for face-to-face interaction. We have a new office building that we are outfitting to deal with COVID-19 in an effective way. Here’s how we will ensure a safe rental experience:

  1. Pay Online
    On this website, you are able to create a rental and pay online. By visiting this page, you can start the process of picking a date that works for you and complete the checkout. After checking out, you will receive a confirmation email with waivers to sign and the safety video.
  2. Watch the Safety Video
    Make sure prior to arrival, you watch the safety instructional video. This will give you an overview of the process of renting a side-by-side from us, the proper way to operate a machine safely, and instructions on returning the machine. The video is available for viewing below, but is also included in your confirmation email.

    If you’d prefer to watch the video at the office, you can. We have individual video rooms that will give you the privacy and space you need.
  3. Sign Waivers Prior to Arrival and Provide ID
    Your confirmation email will include waivers to sign, but may also sign them on-site at the office. Our spacious office has iPad Kiosks set up to give you the space you need to sign waivers if needed. We can also bring these iPads to your vehicle if preferred.
    1 Adult will be required to provide an ID. The ID can be scanned into our iPads either in your vehicle or at our Kiosks.
  4. Choose a helmet
    Our helmets are available to choose from inside the office. They are sanitized after every side-by-side adventure. They optionally include a liner if you’d like to have one.

We hope these precautions create an experience that gives riders peace of mind to enjoy the outdoors. We are dedicated to putting our customers first and ensuring a safe, fun adventure. If you have any questions prior to booking or your arrival, please give us a call at: (800) 458-1838